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Mosaic's Master IT - SupportIT solution provides provides network support services.
Support IT includes :
On Site Support
Telephone Support
Remote Support
Emergency Response – Business Hours (8am – 6pm)
Emergency Response – Non Bus. Hrs & Weekends
24/7/365 Alert troubleshooting and Remote Repair
Included Support Hours vary with level of service
On Line Help Desk Ticket Creation and Tracking
Hourly Rate for Project Work (upgrades, moves and changes)
HIGHLIGHTS:
- Mosaic's network operations center (NOC) provides 24/7 visibility of Windows®-based desktops/laptops for all businesses. Proactive service is provided with preventive maintenance scheduled at specified intervals.
- Our staff carries out the day to day work of checking anti-virus signatures, scanning and removing spyware, updating critical security patches and cleaning temporary files on a regular basis.
- We provide comprehensive reports on inventory and preventive maintenance activities.
- We provide comprehensive tracking of all software and hardware on each desktop/laptop. Changes are also tracked and aid in quicker problem resolution.
- Improve quality of life for you and your staff by having more time over nights, weekends and holidays.
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Network Services 
