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| Managed Network Services - Master IT Packages |
Whether you are a Medical Practice / BioTech company, Law Firm, Accounting Firm or a Small/Medium sized business, the Mosaic MasterIT Managed Network Services Suite will keep your workstations, servers and network secure and healthy.
Let Mosaic Manage IT, Monitor IT, Support IT and Secure IT so you can forget about IT and focus on your business. |
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| SUPPORT HOURS INCLUDED |
BASIC |
PLUS |
PREMIUM |
| 24x7 Remote Help Desk Hours per month |
2 |
10 |
Unlimited |
| 10x5 Onsite Support Hours per month |
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Up to 4 |
Up to 8 |
| Guaranteed Response Times |
8hrs + Travel |
4hrs + Travel |
4hrs + Travel |
| Discount on Time and Materials Rates |
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10% |
20% |
| Monthly Pricing starting at: |
$399 |
$799 |
$1499 |
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| MONITORING SERVICES |
| Network Assessment and Discovery |
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| Asset Inventory |
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| 24/7/365 Availability Monitoring and Alerting |
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| Error & Event Log Monitoring |
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| Drive Space Monitoring |
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| Application and Database Monitoring |
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| SECURITY SERVICES |
| Enterprise Anti-Virus for all Workstations / Servers |
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| 24x7 Workstation/Server Monitoring & Alerting |
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| Network Firewall Monitoring |
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| Backup Monitoring & Administration |
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| Firewall / VPN / Router Management |
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| Security Administration |
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| Microsoft Patch Management |
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| Driver Updates |
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| MAINTENANCE SERVICES |
| Remote Server Administration |
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| User Account Administration |
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| Printer Management |
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| Server Log File Management |
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| SUPPORT SERVICES |
| 24x7 Phone and Email Alerts |
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| 24x7 Remote Control Support |
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| Workstation / Server Support |
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| REPORTS AND MEETINGS |
| Monthly Network Summary Reports |
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| Quarterly Business Report & Executive Review |
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| Annual Technology Roadmaps |
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| Disaster Recovery Planning |
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| COMPUTER HEALTH |
| Our MasterIT technology performs routine maintenance and improves your desktop performance. Ongoing security patch updates provide you with the latest technologies to protect from emerging threats. |
| DATA SECURITY |
| Have confidence in your data security with Mosaic’s protection from viruses, hackers, spyware and spam. Our service includes all necessary security software and delivers data backup and disaster recovery. |
| IT SUPPORT |
| Unlimited Flat Rate helpdesk support is always available from our Support Center. Our MasterIT technology revolutionizes the way we deliver assistance by enabling our technicians to remotely take control of your computer and instantly resolve issues. |
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