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The address block information, data about the recipient of your mail piece is the epic center of your direct mail or e mail campaign. We focus on this, and only this, part of the equation and we do that very well. If you have an in house database of prospects or customers, we help you create the keep your database current and up to date. If you have data that is not yet entered in the system we help you capture the data and create the database. If you need to acquire data from outside source for a direct mail, e mail, fax broadcast or telemarketing campaign we help you acquire the data from the appropriate source.
Data Cleansing: Take this short 3 question Quiz.
When do you put someone on your customer/prospect list?
Most likely answer: “Buy something, make a contribution, subscribe to the newsletter or contact us”.
When do you update your customer/prospect list with their new information?
Most likely answer: “When the client contacts us, when they provide new shipping information, during the next transaction or when the mail comes back as undeliverable.”
When do you take a contact off your customer/prospect list for non activity?
Most likely answer: “We never take anyone off our list unless we get a ‘do not contact’ request”.
If you answered these questions exactly the way most people answer these questions… your database is becoming stale and this problem will progressively get worse making your database eventually useless. Your database is one of your important assets and we encourage you to take steps that will keep your database up to date with new information as time goes by.
Did you see the sign ‘Employees must wash their hands before returning to work’ at restaurants? This is considered the most basic sense of hygiene in a food sales environment.
US Postal Service has a regulation called ‘Move Update’ which is what we consider to be this most basic standard of hygiene in database marketing world. A very small, easy to read publication is available from US Postal Service that you could download and read.
Data Integrity Management: When your marketing efforts generates data or provides an opportunity to harvest data from an organized marketing activity, it is very important to have your act together so you do not compromise the quality of incoming data. Data intelligence is like a theatrical production. It takes 'players, props & script' to put the whole thing together and the data harvesting process should be 'rehearsed, in a practice run before the actual data stars arriving. While the process is not a rocket science, there are a lot of details that can be missed and it helps having an experienced professional putting together your data capture procedure.
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