Mosaic Privacy / Return & Refund Policy

This is the official website of Mosaic Technologies.

The postal address for our company headquarters:

Mosaic Technologies
15720 Crabbs Branch Way
Suite 2B
Rockville, MD 20855

You may also reach us via e-mail or telephone:
Contact Us
Toll Free: 866-924-5429

Privacy Policy:

For each visitor to our Web page, our Web server automatically recognizes Internet addressing information regarding the originating browser. It does not capture any e-mail address information automatically.

We collect aggregate information on what pages visitors access or visit and information volunteered by our visitors such as contact information when requesting more information about our services. We use the collected information for internal purposes and we do not share it with other organizations.

With respect to cookies: We use cookies to record session information, such as the authentication data to the Mosaic Technologies Customer Portal.

Persons who supply us with their contact information (e-mail address, phone number, or postal address) on-line will receive the information they have requested. In addition, you may receive contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such contact (by e-mail, telephone, or postal mail) please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address. Please provide us with your name and phone number. We will be sure your name is removed from the list we maintain.

With respect to Ad Servers: We do not collaborate with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only data collected from the time of the policy change forward.

Upon request, we provide site visitors with access to a description of information that we maintain about them. Visitors can access this information by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Our visitors can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as user authentication data for use with our Customer Portal, we redirect visitors to a secure session. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.


Return / Refund Policys:

After the 30 day period you may only return the product pursuant to Mosaic Technologies limited warranty terms. In order to return the equipment for credit you must contact us to receive an RMA number or the equipment will not be accepted for credit. Upon receiving the equipment with a valid RMA number all items will be inspected to ensure all items have been returned in working condition and all parts and accessories are included. Please follow the instructions provided to return the product to Mosaic Technologies. Canadian customers please call 1-866-924-5429 for return instructions.

Mosaic Technologies reserves the right to charge a 15% restocking fee on any returned product.
 
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LATEST NEWS
 
September 23, 2009:
Mosaic Technologies ranked #33 on The Gazette of Politics and Business Exceptional 53 businesses and organizations in the State of Maryland!

August 7, 2009:
Mosaic Technologies in partnership with the National Association of Business Owners and Entrepreneurs (NABOE) kick-off the first ever Extreme Office Makeover benefiting Montgomery County. The Grand Prize Winner will receive more than $50,000 in products and services.

August 3, 2009:
Mosaic Technologies launches new MasterIT Total Technology program which is a pure Managed Network Services model that introduces a number of new products and services.

June 9, 2009:
Mosaic Technologies and MedBridge Medical Solutions establish strategic relationship to provide Managed Network Services to Physician Practices in response to the recent Electronic Medical Record and Electronic Health Record push by the Obama Administration.

 
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